On-Site Emergency First Aid at Work Training That Built Confidence and Team Connection

On 6th January 2026, First Aid and Safety Training delivered a Level 3 Emergency First Aid at Work (EFAW) course on-site for Bright Futures North East. The training took place at the Community Hub, John Williamson Street, allowing staff to learn together in a familiar, relaxed setting.

The course was attended by 6 learners, all female, with varied roles across the organisation and wider South Tyneside area. Although all learners had completed first aid training previously, the aim of this session was to refresh skills, rebuild confidence, and make the training genuinely engaging and relevant.

Moving Beyond “Tick-Box” First Aid Training

Before the course, learners shared that previous first aid training experiences had often felt serious, rigid, and difficult to engage with, which made learning feel like hard work rather than something meaningful. For this course, the focus was on creating a supportive and informal learning environment where learners could actively participate, ask questions, and learn from each other.

Group discussion played a key role throughout the day. As learners shared past experiences and reflected on their roles, there was a growing awareness of just how relevant first aid skills are in everyday working life, regardless of job title or setting.

Practical Learning in a Relaxed Environment

The course content covered the core elements of Emergency First Aid at Work, with strong emphasis on visual learning and hands-on practice.

Practical skills included:

Cardiopulmonary resuscitation (CPR)
Safe use of an Automated External Defibrillator (AED)
Managing the unconscious casualty
Choking emergencies
Bleeding and wound care

Training was delivered at a steady, learner-friendly pace, with regular breaks and time built in for discussion and reflection. Timings were also adjusted with a slightly later start to suit the team, helping everyone arrive relaxed and ready to engage.

Team Building Through Shared Learning

Although first aid training is often viewed purely as a compliance requirement, this course also delivered clear team-building benefits. Staff who did not regularly work together were able to:

Learn more about each other’s roles
Share experiences in a safe and supportive setting
Build trust and confidence as a group

These discussions helped reinforce the message that first aid is relevant to everyone and that learning together strengthens both skills and teamwork.

Emergency First Aid at Work Training in South Shields Case Study

Outcomes and Learner Feedback

All learners successfully passed the Emergency First Aid at Work course and left feeling confident and reassured in their ability to respond in an emergency.

Feedback consistently highlighted the engaging delivery style and relaxed atmosphere:

“The course covered exactly what I needed to know. The trainer was knowledgeable and engaging, thank you.” – Bronwin

“Excellent training, made fun!” – Dominique

“Great course delivered at a good pace. Enjoyed the use of visual and practical demonstration. Good pace and enough breaks.” – Ellen

“Very likeable and real life stories kept it interesting.” – Toni

“It was very informal but that is the best way to learn. Enjoyed the session and found it easy to understand.” – Lianne

“Great course, trainer very friendly and made us feel comfortable and at ease.” – Bridie

Supporting the Right First Aid Training Choice

This case study highlights how Emergency First Aid at Work training can be both compliant and engaging when delivered in the right way. By encouraging discussion, shared learning, and practical participation, learners leave not just qualified—but connected and confident.

If you are unsure what first aid training your business needs, we are currently developing a practical guide titled:

“What First Aid Training Do I Need For My Business?”